At Mixedemotions, we want you to be fully satisfied with your purchase. If you need to exchange an item, please review the policy below.
Eligibility for Exchange
We offer exchanges under the following conditions:
- Exchange requests must be made within 14 days of delivery
- Items must be unused, unwashed, and in original condition
- Original tags and packaging must be intact
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions will not be eligible for exchange.
Items Eligible for Exchange
- Hoodies
- Shorts
- Sweatpants
- Jeans
Exchanges are subject to product availability.
Non-Exchangeable Items
The following items are not eligible for exchange:
- Items marked as Final Sale or Clearance
- Gift cards
- Items damaged due to misuse or improper care
Exchange Process
To request an exchange, please follow these steps:
- Contact us at [email protected] within 14 days of receiving your order
- Provide your order number, item details, and reason for exchange
- Our support team will guide you through the exchange process
Items sent back without approval may not be refused.
Exchange Shipping Costs
- Customers are responsible for shipping costs for exchanges, unless the item is defective or incorrect
- Original shipping fees are non-refundable
Defective or Incorrect Items
If you receive a defective or incorrect item:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
We will arrange a free exchange or suitable resolution.
Exchange Processing Time
Once we receive and inspect the returned item:
- Exchange processing takes 5–7 business days
- Delivery time for exchanged items depends on the selected shipping method
Contact Us
If you have any questions regarding exchanges, please contact us:
Email: [email protected]
