At Mixedemotions, customer satisfaction is our priority. Please read our Refund & Return Policy carefully before making a purchase.
Eligibility for Returns
We accept returns under the following conditions:
- Items must be returned within 14 days of delivery
- Products must be unused, unwashed, and in original condition
- All original tags, packaging, and accessories must be included
- Proof of purchase (order number or receipt) is required
Items that do not meet these conditions will not be eligible for a return or refund.
Non-Returnable Items
The following items cannot be returned or refunded:
- Items marked as Final Sale or Clearance
- Gift cards
- Items damaged due to misuse, improper care, or normal wear and tear
Return Process
To initiate a return, please follow these steps:
- Contact us at [email protected] within 14 days of receiving your order
- Provide your order number and reason for return
- Our support team will provide return instructions
Returns sent without prior approval may not be accepted.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the item is defective or incorrect
- Original shipping charges are non-refundable
We recommend using a trackable shipping service for returns.
Refunds
Once we receive and inspect your returned item:
- You will be notified of approval or rejection of your refund
- Approved refunds will be issued to your original payment method
- Refund processing may take 5–10 business days, depending on your bank or payment provider
Exchanges
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us at [email protected] with photos of the issue.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item:
- Contact us within 48 hours of delivery
- Include clear photos of the product and packaging
We will arrange a replacement or refund at no additional cost.
Order Cancellations
- Orders can be canceled within 24 hours of placement
- Orders that have already been processed or shipped cannot be canceled
Late or Missing Refunds
If you haven’t received a refund yet:
- Check your bank account again
- Contact your payment provider
- If the issue persists, email us at [email protected]
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Email: [email protected]
